Live support
Real people, not a ticket queue. Message us about setup, buffering, billing or a free trial — in English or French.
The fastest way to reach us, and the one most Canadian customers use. Good for setup help while you are sitting in front of the TV.
+1 (000) 000-0000
Telegram
If you prefer Telegram, we are there too. Same team, same response times.
@iptvtoday
Best for billing questions, refund requests and anything you want a written record of.
Replies usually within a few hours
Message us while the problem is happening. If your picture is freezing right now, that is the best possible moment to contact us — we can see the state of your server node and move your line somewhere else in under a minute. Reporting it the next day makes it much harder to find.
Get a faster answer
What to tell us in your first message
Include these and we can usually fix it in one reply instead of five.
- Your device
"Fire TV Stick 4K", "Samsung TV from 2021", "iPhone" — the model helps.
- Your app
TiviMate, IPTV Smarters, XCIPTV or GSE.
- What you see on screen
The exact error text, or a photo of the TV. A photo is worth a lot of back-and-forth.
- Whether it is one channel or all of them
This single detail narrows the cause down enormously.
- Wired or Wi-Fi
And if Wi-Fi, whether you are on 2.4 GHz or 5 GHz.
Try these first — they solve most issues
If you would rather not wait for a reply, these fix the majority of problems.