Cancellation
How to cancel an order or stop a subscription. Short version: nothing auto-renews, so there is usually nothing to cancel.
Last updated: September 15, 2026
Nothing renews automatically. We do not store your card on file and we do not set up recurring billing. When your plan reaches its end date, it stops. You never need to remember to cancel to avoid a charge.
Cancelling an order you have just placed
If you have sent payment but your line has not been activated yet, message live support immediately. If we have not activated the account, we will cancel the order and return the payment in full, normally the same day.
Cancelling an active subscription
You have two options:
- Simply let it run out
Do nothing. Use the service until your end date, then it stops on its own. This is what most customers do, and it means you get everything you paid for.
- Stop it early and ask about a refund
If you are within 7 days of purchase, our refund policy may apply. Email support@iptvtoday.ca and we will look at it. Outside that window we cannot refund the unused portion, but we will deactivate the line on request.
Closing your account and deleting your data
To have your account closed and your personal information removed, email support@iptvtoday.ca from the address you ordered with and ask us to close it. We will confirm, deactivate the line, and delete your information other than billing records we are legally required to retain. Details are in our privacy policy.
Before you cancel — is it something we can fix?
A large share of cancellation requests come from something small that we can sort out in a couple of messages. Before you go, it is worth checking:
If it is not for you, that is genuinely fine — we would rather part on good terms than keep someone who is unhappy.